At Fuzzy Frenzy, we’re dedicated to making your shopping experience as smooth and enjoyable as possible. We offer fast, reliable, and free shipping to ensure your order arrives safely and on time. Please review our shipping policy below for full details.

Order Cut-Off Time

To ensure same-day processing, please place your order by 5:00 PM (GMT – Greenwich Mean Time, London) on business days. Orders placed after this time will be processed on the next business day.

Handling Time

Once your order is placed, our team will process it within 1-2 business days (Monday to Friday).

Transit Time

After processing, shipments typically take 8-10 business days (Monday to Friday) to reach their destination within the UK. Delivery times may vary based on your location and the courier service.

Total Estimated Delivery Time

From the time you place your order, you can expect delivery within 9-12 business days.

Free Shipping

We are pleased to offer Free Shipping on all orders!

Secure Packaging & Careful Handling

We take great care in packaging your order to ensure it arrives in perfect condition.

Order Tracking

Once your order is dispatched, you’ll receive a confirmation email with a tracking number. You can also track your order through our website’s Order Tracking page for real-time updates.

Tracking Availability Notice

Please allow 24-48 hours after dispatch for tracking information to appear. This is the time required for courier tracking updates.

Order Cancellations & Refunds

If you cancel your order before it is dispatched, you are eligible for a full refund in accordance with our Refund Policy. Refunds may take up to 10 business days to process, depending on your payment method.

Providing the Correct Shipping Address

Customers are responsible for entering the correct shipping address at checkout. Fuzzy Frenzy is not responsible for packages sent to incorrect addresses provided at the time of purchase. If you notice an error in your address, please contact us immediately, and we will do our best to update it before dispatch. 

Handling Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect or incomplete address, we will contact you to arrange reshipment (No Shipping charges may apply).

Lost or Stolen Packages

We are  responsible for packages marked as delivered but reported as lost or stolen. If your package is missing after delivery, please contact our support team, and we will work with you to resolve the issue.

By placing an order with Fuzzy Frenzy, you agree to these shipping terms.

Thank you for shopping with us! If you have any questions or need assistance, please contact us at support@fuzzyfrenzy.shop or use our 24/7 live chat on our website.